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How CaicosRide collects, uses and protects personal information.

1. 1. Who we are

   CaicosRide is a ride-booking service planned for Turks and Caicos, operated by [Operator legal name]. Questions about this policy can be sent through the help form above, to [Support email] or [Support phone if offered].

2. 2. Information we collect

   • Account: your name, email address and how you sign in (email and password, or Google). Optionally a phone number and profile photo.
   • Trips: pickup and drop-off addresses and map points, route distance and travel time, number of passengers, pickup instructions, the scheduled time if you book ahead, trip status, the fare estimate, and the payment method and final amount your driver records.
   • Messages: in-app chat between you and your driver on a trip.
   • Ratings: the stars and optional comment you give a driver.
   • Driver applications: legal name, phone, email, profile photo, vehicle details, vehicle photo, plate number, driver's licence and passport or ID.
   • Help requests: the name, email, topic, trip reference and message you send us.
   • Location: see "Location" below.

3. 3. Why we use it

   • To find places, plan routes and estimate fares.
   • To send your request to the driver you choose, and to show both of you the trip.
   • To review driver applications and keep unapproved or suspended drivers off the road.
   • To show receipts, ratings and trip history.
   • To answer help requests and look into concerns.
   • When you use the optional vehicle suggestion or "Help me choose" features, trip facts without names, addresses or contact details are sent to an AI model to produce a suggestion.
   • [Any other purposes — to be confirmed]

4. 4. Location

   • Riders: "Use my location" asks your device for permission each time and fills in your pickup address. The pickup and drop-off points are saved with the trip.
   • Drivers: while online, the driver's position is sent to CaicosRide. Only the latest position is kept; it's replaced with each update and cleared when a driver is taken off the road.
   • A driver's position is shown only to the rider of an accepted trip (and CaicosRide administrators) while that trip is active. Positions older than 5 minutes aren't shown, and nothing is shared after the trip ends.
   • [Confirm location practices against the final service before launch]

5. 5. Payments

   CaicosRide doesn't take payments in the app and doesn't collect or store card details. Riders pay the driver directly in cash or by card; card payments go through the driver's own card provider. We keep the payment method and final amount the driver records, to produce your receipt. [Confirm card payment arrangements with drivers]

6. 6. Public driver profiles and private documents

   • When choosing a driver, riders see the driver's first name, profile photo, vehicle photo, make, model, colour, seats, star rating and recent comments (without the rider's name). The plate number appears once the driver accepts.
   • Riders never see a driver's phone number, full legal name, driver's licence, passport or ID.
   • Licences and IDs are kept in private storage that only CaicosRide administrators can open, and only through links that expire after a few minutes.
   • Photos are also delivered through short-lived links rather than public addresses.

7. 7. Who can see your information

   • You can see your own account, trips, receipts and messages.
   • The driver of your trip sees your first name, pickup and drop-off, number of passengers, pickup instructions and your trip chat.
   • CaicosRide administrators can see records needed to run the service, review drivers and answer help requests.

8. 8. Sharing with service providers

   • Map provider (Google Maps): receives the addresses you search for and trip map points to find places and plan routes.
   • AI model provider: receives non-identifying trip facts when you use the optional suggestion features.
   • Hosting and database provider: [Provider name — to be confirmed].
   • Authorities, where required by law: [To be confirmed].
   • [Confirm: CaicosRide does not sell personal information]

9. 9. How long we keep information

   [Retention periods for accounts, trips, messages, documents and help requests — to be confirmed]

   When an account is deleted, its sign-in, profile, roles, photos and licence/ID are removed. Past trips, payments and ratings stay without the person's name.

10. 10. Security

    Access to every record is checked on our servers based on who you are (rider, driver or administrator). Documents and photos are kept in private storage. Changing a password requires the current password. No system is perfectly secure; [describe how security incidents will be handled — to be confirmed].

11. 11. Your privacy requests

    • You can view and update your details in My Profile.
    • You can ask for your account to be deleted from My Profile; a CaicosRide administrator reviews the request.
    • For a copy of your information, corrections or other questions, use the help form above (topic "My account or privacy") or contact [Support email].
    • [Response timeframe for privacy requests — to be confirmed]

12. 12. Contact

    • [Operator legal name]
    • [Support email]
    • [Support phone if offered]
    • [Postal address]

13. 13. Changes to this policy

    [How users will be told about changes — to be confirmed]

The rules for using CaicosRide as a rider or driver.

1. 1. About these terms

   These terms are an agreement between you and [Operator legal name] for using CaicosRide. They take effect on [Effective date].

2. 2. Accounts

   • Give accurate details and keep your sign-in private. You're responsible for activity on your account.
   • [Minimum age and any other eligibility rules — to be confirmed]

3. 3. Bookings

   • You can request a ride now, or book up to 7 days ahead with at least 1 hour's notice.
   • You choose from available drivers whose vehicle fits your group. A booking is confirmed only when the driver accepts.
   • A driver may decline a request. A scheduled request no driver has accepted by the pickup time is cancelled automatically.
   • [Service area and any booking limits — to be confirmed]

4. 4. Pricing

   • Before booking you see an estimate based on the base fare, distance rate, time rate and minimum fare set by CaicosRide for the vehicle type. Estimates aren't guaranteed.
   • The final fare is entered by your driver when recording payment and is shown on your receipt next to the estimate.
   • [When the final fare may differ from the estimate — to be confirmed]
   • [Driver commission or service fee rules — to be confirmed]

5. 5. Payments

   You pay the driver directly in cash or by card where the driver accepts card. CaicosRide doesn't take payments in the app. A receipt is available once the driver records the payment.

6. 6. Cancellations

   • Riders can cancel in the app until the trip starts. Once the driver starts the trip it can't be cancelled in the app.
   • No cancellation fee is charged in the app. [Confirm cancellation fee policy]

7. 7. Refunds

   Refunds aren't processed in the app. Contact us through the help form with your trip reference. [Refund policy — to be confirmed]

8. 8. Passenger conduct

   • Give accurate pickup details and group size.
   • [Passenger conduct rules — to be confirmed]

9. 9. Driver conduct and requirements

   • Drivers must submit an application with their details, photos, driver's licence, ID and vehicle details, and be approved by CaicosRide before receiving requests.
   • Drivers record the final fare and payment method honestly after each trip.
   • [Driver licensing, insurance, vehicle standards and conduct rules — to be confirmed]

10. 10. Ratings and reviews

    Riders can rate a completed trip once. Comments are shown to riders and the driver without the rider's name. CaicosRide may hide comments that are unfair or personal; their stars still count.

11. 11. Complaints

    Send complaints through the help form, choosing "Report a concern". [Complaint handling process and timelines — to be confirmed]

12. 12. Suspension

    • CaicosRide administrators can reject or suspend driver applications. A suspended driver goes offline immediately and can't receive requests.
    • [Grounds for suspending riders or drivers — to be confirmed]

13. 13. Liability

    [Limitation of liability — to be confirmed with a legal adviser]

14. 14. Changes to these terms

    [How users will be told about changes — to be confirmed]

15. 15. Governing law

    [Governing law — to be confirmed]

16. 16. Contact

    • [Operator legal name]
    • [Support email]
    • [Support phone if offered]